Return Policy

At Smartex.pk, we strive to provide our customers with high-quality products and an excellent shopping experience. Please read our Return Policy carefully to understand how returns are handled.

1. Eligibility for Returns

  • Products can be returned only if they are received in a damaged or defective condition or if the wrong product was delivered.
  • Returns must be requested within 7 days of receiving the product.
  • The product must be unused, in its original packaging, and include all tags, manuals, and accessories (if any).

2. Non-Returnable Items

The following items are not eligible for returns:

  • Items purchased during sales or promotions.
  • Products damaged due to misuse or improper handling by the customer.
  • Health and beauty items, unless they are received in damaged or defective condition.

3. How to Initiate a Return

To request a return:

  1. Contact us at smartexbrand@gmail.com or via WhatsApp/Call at 0316-4675186.
  2. Provide your order details, including the order number and a description of the issue.
  3. Attach photos of the product showing the damage or issue (if applicable).

Our team will review your request and provide instructions for the return process.

4. Return Shipping

  • The customer is responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.
  • In such cases, Smartex.pk will cover the return shipping charges.

5. Refunds and Replacements

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund or replacement.
  • Approved refunds will be processed within 7 business days and issued via the original payment method.
  • Replacements will be dispatched within 3 business days after approval.

6. Contact Us

For any questions or concerns regarding this Return Policy, feel free to contact us:

Thank you for shopping at Smartex.pk.